At Origin we have a small, hard working team who are dedicated to providing the highest possible standards of live-in care. This page outlines briefly the roles we all play. Whilst we all have individual responsibilities you can speak to anyone at Origin should you need advice or to resolve a problem. However, by contacting the person who is firstly responsible, you may be assured of the most prompt response.
We hope this brief outline of each of our roles will make it easy to identify the right person, whatever your query.
Shared responsibility for general company strategy, development and management. Peter also investigates and handles new areas of business interest, taking them through project agreement and development to implementation. Peter works closely supporting Linda on day-to-day business operations. Peter has full operational responsibilities in the absence of Linda.
Shared responsibility for general company strategy, development and management. Working closely with Peter, Linda handles legal, corporate and business process management and liaises with outside finance, business development, training and marketing agencies working with Origin. Linda is responsible for development and management, liaison with new and existing clients.
Lorraine joined Origin in 2006 and is responsible for the smooth running of the office, supervision of office and Care Management team and the first contact to new clients. Lorraine is committed to developing Origin’s services and maintaining the high standards of service and support to PAs and clients. Lorraine is responsible foe ensuring compliance, ensuring Origin keeps up to date with relevant regulations and legislation, first contact for CQC and promoting best practice.
Jill joined Origin in 2007. She is responsible for recruitment and the management & continual development of all our staff training programmes. Jill also works closely with both clients and PAs, through effective planning and relationship management.
As part of the senior management team Jill works alongside Lorraine in helping to monitor our service levels in order to achieve the highest possible standards of service.
Abby joined Origin in 2013. Working alongside Jill and Amanda to further strengthen our dedicated care management team, Abby’s role involves planning PA assignments, maintaining continuity of care for our clients, supervising PAs and ensuring client/PA relationships run smoothly and efficiently. She is responsible for the Medication and Log My Care training as well as the bonus scheme for PAs. Abby also liaises closely on our support work with Back-Up Trust, a spinal injuries charity.
Amanda works alongside Jill and Abby in the Care Management Team. Amanda’s role involves planning PA assignments, ensuring ongoing care for our clients, and making sure that client and PA relationships are maintained.
Deborah joined the company in March 2022 to cover Tanya’s leave, and looks after the day to day financial aspects of the business here in the UK as well as the holiday property in France. Deborah also looks after the payroll for the PAs and prepares ad hoc financial reports and liaises with external accountants.
Jan joined Origin in 2011 and is Origin’s Compliance Manager and Data Protection Officer.
Along with Lorraine, Jan works to maintain Origin’s high standards of service and ensure compliance to regulations and legislation. Jan is also Origin’s frontline IT support and system administrator for our data management systems.
Diane joined Origin in October 2020. Diane works directly with Peter and Linda and is responsible for ensuring the smooth running of the office administration. Diane also oversees DBS and reference checks in relation to the recruitment process for new PA’s.
Michael joined Origin in 2008. He has over 10 years experience as an Origin PA and Senior PA. He is now our Moving and Handling Trainer for all training courses as well as assisting the Care Management Team. He also runs PA Meetings and Refresher training. As the Origin Moving and Handling Assessor he carries out Manual Handling Risk Assessments when needed.
Jo joined Origin in 2017. As an experienced nurse, Jo brings useful clinical understanding to this role. As Client Services Manager, she has responsibility for new and existing client assessment home visits to ensure development and management of the most appropriate individual care plans. Jo will also liaise with external agencies and support networks such as SIA, NHS and Social Services.
Marie joined the training team back in 2019. From 2022, she is the main Facilitator and Trainer, working alongside Origin’s training team and having responsibilities for developing and delivering induction training for Origin. Marie has an extensive background in Health and Safety and enjoys working with a person centred approach.
Claire joined Origin in October 2014. As a paramedic, Claire brings a wealth of knowledge to this role. As Course Tutor, she shares responsibility for training all new PAs and refresher Training all existing alongside Marie.
John joined Origin in 2004. Based in London, John conducts most of Origin’s recruitment interviews. A highly experienced recruitment consultant, John is often the first person our PAs will meet.