At Origin we have a small, hard working team who are dedicated to providing the highest possible standards of live-in care. This page outlines briefly the roles we all play. Whilst we all have individual responsibilities you can speak to anyone at Origin should you need advice or to resolve a problem. However, by contacting the person who is firstly responsible, you may be assured of the most prompt response.
We hope this brief outline of each of our roles will make it easy to identify the right person, whatever your query.
We all share a large open plan office in a converted mill, idyllically situated on the banks of the Lancaster canal, right in the city centre.
Shared responsibility for general company strategy, development and management. Peter also investigates and handles new areas of business interest, taking them through project agreement and development to implementation. Peter works closely supporting Linda on day-to-day business operations. Peter has full operational responsibilities in the absence of Linda.
Shared responsibility for general company strategy, development and management. Working closely with Peter, Linda handles legal, corporate and business process management and liaises with outside finance, business development, training and marketing agencies working with Origin. Linda is responsible for development and management, liaison with new and existing clients.
Lorraine joined Origin in 2006 and is responsible for the smooth running of the office, supervision of office and Care Management team and the first contact to new clients. Lorraine is committed to developing Origin’s services and maintaining the high standards of service and support to PAs and clients. She is responsible for compliance with regulations and legislation, staff recruitment and promoting best practice.
Jill joined Origin in 2007. She works closely with both clients and PAs, before, during and after assignments. Jill is responsible for the management and development of all our staff training programmes.
Abby joined Origin in 2003. Working alongside Jill and Alex to further strengthen our care management team, Abby’s role involves planning PA assignments, maintaining continuity of care for clients, supervising PAs and ensuring client/PA relationships run smoothly and efficiently. Abby arranges PA support and works closely on our support with Back-Up Trust, a spinal injuries charity.
Alex joined Origin in 2015. Alex worked as an Origin Advanced PA prior to this appointment. She brings to the Care Management Team a valuable perspective and ability to relate to both clients and PAs.
Tanya joined Origin in 2008. Much of Tanya’s responsibility relates to PA wage payments, their tax and NI and any wage related queries they may have. Tanya is also responsible for the majority of our company’s day to day financial administration.
Jan joined Origin in 2011. She is Origin’s IT Administrator her prime responsibility within Origin is to act as frontline IT support and system administrator for our data management systems. Jan also helps out with the PA recruitment processes including referencing, CRB checks and our specialist training course.
Diane joined Origin in October 2020. Helen works directly with Peter and Linda and is responsible for ensuring the smooth running of the office administration. Diane also oversees DBS and reference checks in relation to the recruitment process for new PA’s.
Jo joined ORIGIN in 2017. As an experienced nurse, Jo brings useful clinical understanding to this role. As Client Services Manager, she has responsibility for new and existing client assessment home visits to ensure development and management of the most appropriate individual care plans. Jo will also liaise with external agencies and support networks such as SIA, NHS and Social Services.
Michael joined Origin in 2008. He has over 6 years experience as an Origin PA and Senior PA
involved with Manual Handling Training and PA Refresher Training Courses. Michael will
continue to work as a Senior PA to clients and to deliver refresher training for PAs.
Claire joined Origin in 2015. She leads Origin’s training team with responsibility for developing and delivering induction and advanced in-house training for Origin PAs. With Claire’s medical and health and safety experience and an understanding of the unique and individual nature of spinal injury, along with the skills of other training team members, the team ensure Origin PAs are equipped with the hands-on skills required.
John joined Origin in 2003. Based in London, John conducts most of Origin’s recruitment interviews. A highly experienced recruitment consultant, John is often the first person our PAs will meet.